Return & Refund Policy
We want you to have a smooth and reliable shopping experience with SCHOOL-MART. Please review our return and refund policy below to understand the process and requirements.
Our Commitment
We are committed to providing quality school, educational, technology, and safety products. If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.
Returns
We may accept returns for eligible products if the item is unused, in its original condition, and returned with its original packaging and accessories.
Return requests should be submitted within 7 days of receiving your order, unless otherwise stated for a specific product.
Damaged or Defective Products
If your product arrives damaged, defective, or in an incorrect condition, please contact us as soon as possible after delivery.
Please provide clear photos or videos of the product and packaging so our team can review the issue and determine the appropriate solution.
Wrong Item Received
If you receive an item that is different from what you ordered, please contact our support team before using or returning the product.
We will review your order and help arrange an appropriate replacement or solution where applicable.
Non-Returnable Items
Certain products may not be eligible for return because of their nature, condition, customization, hygiene requirements, or installation.
Products that have been used, damaged after delivery, modified, assembled incorrectly, or returned without their original packaging may not qualify for a return.
Refunds
Once an eligible returned product has been received and inspected, we will review the return and notify you of the approval or rejection of your refund.
If your refund is approved, the applicable amount will be processed using the original payment method where possible.
Refund Processing Time
Refund processing times may vary depending on the payment method, bank, payment provider, and inspection of the returned product.
Once we process an approved refund, additional processing time may be required by your payment provider before the amount appears in your account.
Return Shipping
Return shipping arrangements may depend on the reason for the return.
If an item was received damaged, defective, or incorrectly supplied, please contact us before sending it back so we can provide the appropriate instructions.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, dispatched, customized, or prepared for delivery.
Product-Specific Conditions
Some products, including educational equipment, electronics, technology products, furniture, safety equipment, and customized products, may have specific return conditions.
Please check the product information or contact us before purchasing if you are unsure whether a product is eligible for return.
How to Request a Return
Follow these simple steps if you need assistance with an eligible return.
Contact Us
Contact our support team with your order details and reason for the return.
Provide Details
Share photos or videos when the product is damaged, defective, or incorrect.
Review
Our team will review your request and provide return instructions when applicable.
Resolution
Once approved, we will arrange the applicable replacement, refund, or other appropriate resolution.
Need Help With Your Order?
If you have questions about a return, refund, damaged product, or order cancellation, please contact our customer support team.
SCHOOL-MART
Smarter Products. Better Learning. Safer Schools.